One of the most common reasons that customers complain about Online Casinos is the thorny issue of withdrawals. People are understandably upset when there are excessive delays or when withdrawals are not allowed. Some of these situations result in unnecessary confusion for the player.
For example, Casinos may request ID document scans before withdrawals are processed, as they are required to do so if licensed by respected regulators such as the UKGC or Malta Gaming Authority. It may also happen that funds are blocked in a bonus and therefore cannot be withdrawn until a certain wagering requirement has been met.
However, there have been cases where Casinos have simply refused to pay out winnings to the deserving players. Casinos of low confidence add specific terms and conditions after an event, for example to justify the non-payment of Jackpot winnings, and there have been many complaints of unnecessary delays in the processing of withdrawals.
We vigorously repudiate any kind of improper conduct and only recommend the most trusted online casinos. If you see a casino listed on our website, you can be assured that your withdrawals will be processed in a timely manner, without unnecessary delays and that you will receive all your winnings whenever you wish to claim them.