The Gibraltar Regulatory Authority serves as a base for numerous well-known online casinos with some seniority. The regulator is located not far from the southern coast of Spain.
Online gaming licensing has become one of Gibraltar’s most important and profitable economic sectors. Originally, Gibraltar offered licenses only for Online gaming (sports betting, Casinos). As the reputation of the jurisdiction grew, the government decided to move to a new level. Gibraltar performs fairness checks of software and deeper analysis of business and licensing practices.
Unfortunately, one of the software providers, which held several licenses in Gibraltar and at the same time developed and supplied gaming software to operators, violated the GRA rules several times, but no swift action was taken by the GRA. It is important to mention that the (card) games in this case did not work like the real ones. Changes in the pay table led to changes in the RTP. In practice mode, the RTP was much higher than in real play mode. This meant that the advertised RTP did not match the real one. Any of these things taken separately are a serious violation of the GRA’s license rules. The investigation has taken more than four months and there are still some unanswered questions. Was the commission unable to enforce its own rules? This incident has completely ruined the GRA’s reputation as a regulator. While Gibraltar actively helped players in solving problems, they forgot another crucial aspect and were not able to protect players from fraud in a timely manner. This is why we have taken Gibraltar off the top of the list of top regulators.
Contact:
Website – http://www.gibraltar.gov.gi/remotegambling/
E-mail – gccomplaints@gibraltar.gov.gi
Phone – 00350 20064142 Fax – 00350 20064150
Address – Gambling Division
Government of Gibraltar
Gibraltar
