Frequently Asked Questions about Online Casinos

1. What is an Online Casino?

An online casino is a website where you can play games, either in your browser or on your mobile device. Online casinos offer various games, which include Roulette, Blackjack, Table Games, Lotteries, KENO, the most popular being the Slot machines.

Can I play for real money?

At most online casinos, you can play for real money or just for fun with fictional currency. In case you want to play for real money you can only do so after making a deposit.

If you want to play in a casino for fun, before you make a deposit, you should know that the RNG (Random Number Generator) may be different when playing for real money than when playing for fun. Usually you win more when you play for fun, which can be misleading.

Can I win at an online casino? Are the games fair?

You can win big money at an online casino, but it is common knowledge that it is impossible to win in the long run (unless you win a seven-figure jackpot).

The game is always fair at licensed casinos and all wins are really random. That is why you should not believe in “winning strategies”, because they do not exist.

Are there any Casinos that are not fair?

Unfortunately, there are many websites on the Internet that pretend to be online casinos when in fact they are not. In fact, they just steal your money without any chance to win or withdraw your funds. It is not difficult to spot them because they often have a weak and basic design, low-quality fake slots and bonuses too big to be real.

Some of these fake casinos are more advanced and it can be very difficult to spot them. The first thing to consider is whether they have a license and a physical address. This information should be available on the main page of the casino at the bottom of the website. They can also be discovered if you make a request for a Live Chat communication and it is not answered. If you can’t find this information, it is probably a fake casino and it can be dangerous to deposit your money at one of these websites.

2. Technical details

How do the virtual slots machines work?

When you play in a famous casino, the game is processed on the servers of the software developers. The most popular developers are Microgaming, NetEnt, Playtech, Novomatic and others. With these, players are guaranteed, up to a certain point, a return on their investments for a particular slot. A casino cannot affect wins or losses in any way.

Progressive Jackpot Slots should be mentioned here. The Jackpot can range from several thousand up to seven figures. Jackpot Slots have a common bet receiver and the Jackpot itself is a part of all investments that players make for that Slot.

However, fake casinos use scripted Slots and process the game on their own servers. The RTP, payouts and bonus games can be adjusted by the administrators of these Casinos. The absolute majority of Fake Casinos use scripted software. If you want to play on these websites, try to look for reviews on these websites from reliable sources before making a deposit.

What is the RTP of a Slot?

The RTP is the total percentage of money invested that the Slot returns to players as winnings. In other words, if a slot has an RTP = 95%, in the long run it will pay out $0.95 for every $1 invested. NetEnt and Microgaming have the highest RTP within the universe of software developers at an average of 96%.

3. How to choose an Online Casino

Key criteria to check when choosing an online casino

  • Before you make a deposit, check all the following items:
  • The casino is reputable, has no complaints related to withdrawals or other shady facts in its history;
  • The Casino has a license. A physical address is considered as another positive factor;
  • Your country is accepted by the Casino; otherwise, if you win, you will get nothing more than the amount you deposited which should be returned to you;
  • The Casino offers bonuses to players in your country;
  • The Casino offers a first deposit bonus;
  • The Casino accepts the payment methods that you use.

Additional criteria you should check when choosing an Online CasinoTime for processing

  • withdrawals (how quickly and on what days of the week they process payments);
  • Minimum and maximum allowed limits for deposits;
  • Your preferred currency;
  • Additional bonuses, cash back, loyalty program.

4. Creating an account and making a deposit

Most of the time, the form to fill out is quite simple and clear for anyone. Make sure you use the correct data when filling out the form so you won’t have any problems when you want to withdraw your funds.

Registration process and security of your personal data

All personal details entered on the registration form are highly confidential. You need not worry as these are simply required to confirm your identity.

If you have any difficulties filling out the registration form, please contact Casino support. The best and fastest way to do this is through Live Chat.

Making a deposit

You have to set a payment method to make a deposit to get started. The most popular methods are VISA, MasterCard, Skrill, Neteller among other payment systems.

Follow the on-screen instructions to make a deposit.

The funds should be deposited into your account instantly. You can continue playing right after that.

5. Online Casino Bonuses

The bonuses offered by casinos allow players to receive extra funds and free spins for certain games.

Types and Bonuses

There are several types of bonuses, including deposit bonuses, no-deposit bonuses, and refunds.

The deposit bonus (in extra money or free spins) is awarded to you when you deposit a certain amount. Usually the best bonus is awarded to you when you make your first deposit.

The no deposit bonus is awarded by some casinos at sign-up or at the discretion of the manager.

Tip: If you lose a lot of money, don’t hesitate to ask the casino support for extra no deposit funds or free spins.

Refund is the return of a certain percentage of your money in a certain period. For example, you lost $500 last week. If your refund is 5%, you get $25 back.

How do I choose a bonus?

Before accepting a bonus offer, read the bonus terms and conditions carefully. Check the wagering requirements (bonus sum x number = amount you must wager before you can withdraw your funds), maximum allowed withdrawal amount, maximum allowed bet amount, and limited games.

What is a wagering requirement?

A wagering requirement is a multiplier that shows how many times you have to put the bonus amount into wagers before you can withdraw any winnings. The average wagering requirement is 20-40. The higher this is, the harder it is for you to meet the wagering requirement, and the lower it is, the better for you.

Attention! Facts to focus on!

It is crucial to study and follow the terms of the bonuses.

The main points are:

  • Wagering requirements;
  • The time you have to meet the wagering requirements;
  • Maximum bet allowed – a limit for a single bet that you are not allowed to exceed while playing with bonus money.
  • Limited games – a list of games where you are not allowed to play with bonus money.

In case of violation of the above rules, there is a high probability that your bonus and all winnings will be cancelled!

6. Account verification

Why verify an account?

You must verify your account in order to withdraw any funds. There are several reasons for this, such as to prevent minors from entering the Casinos or to prevent multiple accounts being created by the same person.

What documents are required for account verification?

The standard set of documents for verification that an Online Casino requires are:

  • Scan of your passport or ID card photo;
  • Scan/picture of your bank card used to make deposits;
  • Copy of a utility bill that can verify your address.

7. Possible problems with a Casino

Delayed payments

Any, even the best casino, can be late with payments. If you have a verified account and have not violated any of the casino’s terms, your withdrawal will not take more than a few days to be made.

Many Casinos delay withdrawals of large amounts on purpose so that a player loses money. Try to wait for the withdrawal to take place and do not play at the Casinos during this period.

Locked or closed account

There is only one reason why your account may be blocked – violation of the Casino’s terms and conditions.

The most common violations are:

  • Multiple accounts – one person has multiple accounts at a particular Casino;
  • False personal data – incorrect name or address;
  • Bonus abuse – violation of a Casino’s bonus terms.

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